1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and PostSiva ("Company," "we," "our," or "us") governing your access to and use of the PostSiva platform, website, and related services (collectively, the "Service").

By creating an account, accessing our platform, or using any part of our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our Service.

2. Service Description

PostSiva is a comprehensive social media management platform that provides the following services:

3. User Accounts and Registration

3.1 Eligibility

• You must be at least 16 years old to create an account
• You must provide accurate, current, and complete information during registration
• You must have the legal capacity to enter into binding agreements
• Business accounts must be registered by authorized representatives

3.2 Account Security

• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized access or security breaches
• You are liable for all activities that occur under your account
• We recommend enabling two-factor authentication for enhanced security

3.3 Account Restrictions

• One person or entity may not maintain multiple accounts without authorization
• Accounts may not be transferred, sold, or shared with third parties
• False or misleading registration information may result in account suspension

4. Social Media Account Connections

4.1 Authorization Requirements

• You must own or have explicit authorization to manage connected social media accounts
• You grant PostSiva permission to access and post content on your behalf
• You remain fully responsible for all content posted through our platform
• You must comply with the terms of service of each connected platform

4.2 Platform Integration

• We use official APIs and OAuth protocols for secure connections
• Access tokens are encrypted and stored securely
• You can revoke access permissions at any time through your account settings
• We are not liable for changes to third-party platform APIs or policies

5. Acceptable Use Policy

• Illegal Content: Posting content that violates local, national, or international laws
• Harmful Content: Sharing content that promotes violence, harassment, or discrimination
• Intellectual Property Violations: Infringing on copyrights, trademarks, or other IP rights
• Spam and Abuse: Sending unsolicited messages or engaging in abusive behavior
• Platform Violations: Violating the terms of service of connected social media platforms
• Security Threats: Distributing malware, viruses, or attempting to breach security
• Impersonation: Misrepresenting your identity or affiliation
• Automated Abuse: Using bots or scripts to manipulate engagement metrics

6. Content and Intellectual Property

6.1 Your Content

• You retain ownership of all content you create and upload
• You grant PostSiva a limited license to process, store, and distribute your content as necessary to provide our services
• You are solely responsible for ensuring your content complies with applicable laws and platform policies
• You warrant that you have all necessary rights to the content you upload

6.2 Our Intellectual Property

• PostSiva platform, software, and technology remain our exclusive property
• Our trademarks, logos, and brand elements may not be used without permission
• You may not reverse engineer, decompile, or attempt to extract our source code

6.3 Content Moderation

• We reserve the right to review and remove content that violates these Terms
• Content removal does not imply liability or obligation to monitor all user content
• We may use automated systems to detect policy violations

7. Subscription and Payments

7.1 Subscription Plans

• Various subscription tiers are available with different features and limitations
• Subscription fees are billed in advance on a monthly or annual basis
• Free trial periods may be offered at our discretion
• Enterprise plans may include custom terms and pricing

7.2 Payment Terms

• All fees are non-refundable unless required by applicable law
• Prices may change with 30 days' advance notice to existing subscribers
• Failed payments may result in service suspension or account termination
• You are responsible for all applicable taxes and fees

7.3 Cancellation and Refunds

• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of the current billing period
• No refunds are provided for partial billing periods
• Data export options are available before account closure

8. Service Availability and Support

8.1 Service Level

• We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service
• Scheduled maintenance will be announced in advance when possible
• Emergency maintenance may occur without prior notice
• Service interruptions due to third-party platform issues are beyond our control

8.2 Customer Support

• Support is provided via email, chat, and help documentation
• Response times vary based on subscription tier and issue complexity
• Premium support options are available for enterprise customers

9. Data and Privacy

• Your privacy rights and our data practices are governed by our Privacy Policy
• We implement industry-standard security measures to protect your data
• You can export your data at any time through your account dashboard
• Data retention periods are specified in our Privacy Policy
• We comply with GDPR, CCPA, and other applicable privacy regulations

10. Account Termination

10.1 Termination by You

• You may terminate your account at any time through your account settings
• Data export options are available before account closure
• Subscription fees are not refunded upon voluntary termination

10.2 Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms of Service or our Acceptable Use Policy
• Engage in fraudulent or illegal activities
• Fail to pay subscription fees after notice and cure period
• Pose a security risk to our platform or other users

11. Disclaimers and Warranties

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• Our total liability is limited to the amount you paid for the Service in the 12 months preceding the claim
• We are not liable for indirect, incidental, consequential, or punitive damages
• We are not responsible for losses caused by third-party platform actions or policies
• Business interruption, lost profits, or data loss are excluded from our liability
• Some jurisdictions do not allow liability limitations, so these may not apply to you

13. Indemnification

You agree to indemnify, defend, and hold harmless PostSiva, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:

• Your use of the Service or violation of these Terms
• Content you post or share through our platform
• Your violation of third-party rights or applicable laws
• Unauthorized access to your account due to your negligence

14. Third-Party Platforms and Services

• Our Service integrates with various social media platforms and third-party services
• Each platform has its own terms of service, privacy policies, and acceptable use policies
• You must comply with all applicable third-party terms and policies
• We are not responsible for third-party platform changes, outages, or policy violations
• Platform integrations may be modified or discontinued based on API availability

15. Dispute Resolution

15.1 Informal Resolution

Before initiating formal proceedings, parties agree to attempt good-faith resolution through direct communication.

15.2 Binding Arbitration

• Disputes will be resolved through binding arbitration rather than court proceedings
• Arbitration will be conducted under the rules of [Arbitration Organization]
• Class action lawsuits and jury trials are waived
• Some jurisdictions may not enforce arbitration clauses

16. Changes to Terms

• We may update these Terms periodically to reflect service changes or legal requirements
• Material changes will be communicated via email and platform notifications
• Continued use of the Service after changes constitutes acceptance of new Terms
• You may terminate your account if you disagree with updated Terms

17. Governing Law and Jurisdiction

• These Terms are governed by the laws of [Your Jurisdiction]
• Exclusive jurisdiction lies with the courts of [Your Jurisdiction]
• International users may have additional rights under local laws